What you’ll be doing?

Daily Production

• Performs continuous monitoring of the production state of all assigned customers.
• Troubleshoots and corrects technical systems to ensure transactions are moving through the system properly.
• Recognizes aging transactions and works to resolve issues to keep the transactions moving.
• Sees to it that SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday.
• Performs other related duties as assigned.

Threat Management

• Reviews and troubleshoots items highlighted on the “SDS Systems” threat report.
• Assesses and monitors threats daily.
• Triages and escalates threats based on age and impact.
• Performs other duties as assigned.

Analysis & Resolution

• Ensures that customer data workflows and exports are executing correctly and within SLAs.
• Investigates and corrects technical issues with customer data workflows to deliver data correctly and within SLA.
• Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understands and follows all assigned customer workflows including import and export processes.
• Interprets customer business processes, analyzes problems, and recommends programmable solutions.
• Applies analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
• Performs other related duties as assigned.

Communication

• Communicates to customers (via emails) about SDS workflows.
• Communicates to customer of any critical production issues that may affect a customer’s production process.
• Communicates to team lead or manager on any critical production issues related to customer.
• Adheres to SDS’s courteous and professional, written and verbal, communication standards.
• Performs other related duties as assigned.

What we’re looking for?

• Proficiency with Java
• Proficiency with Unix-like operating systems
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Oral Communication
• Written Communication
• Math Aptitude
• Organization
• Professionalism
• Reading
• Time Management

Why this is the company for you?

• A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!
• A professional development and growth-oriented workplace
• Generous benefits
• Work-life balance with competitive paid time off package.